The set-top box is not found or the app does not work

You press a key but nothing happens, or the app cannot find your set-top box? Check the following, in order.

1. Your iPhone and the set-top box are on the same Wi-Fi network (watch out for « guest » networks and repeaters), and the set-top box is on.
2. Local network access is allowed: in the iPhone's Settings, Privacy & Security > Local Network, turn Box TV Remote on.
3. Scan again from the device selector, at the top of the remote. Wi-Fi sometimes takes a while to list every device: scan several times.
4. Unplug the set-top box and plug it back in, then scan again.
5. As a last resort, enter the set-top box's IP address by hand (see « Find your set-top box's IP address »).

Freebox or Bbox found, but nothing happens

On set-top boxes with Android TV, the code sometimes no longer shows on screen, or the app stops responding after pairing. To start from scratch:

1. On the set-top box, open the Android TV settings, then Apps.
2. Open « Android TV Remote Service » and choose « Clear data ».
3. On the iPhone, delete the app and reinstall it from the App Store.
4. Open the app again and pair the set-top box once more.

Without the set-top box's physical remote, you can plug a USB keyboard or gamepad into the set-top box to make these changes.